Thank you for choosing to work with W-Systems. The Professional Services team is here to ensure your success in adopting your new solutions.
You will be assigned a Client Engagement Manager who will drive any implementation or delivery services you purchased as part of your solution. They, like your Account Manager, will serve as a single point of contact during your engagement.
Your Client Engagement Manager will pull in and coordinate the appropriate team members - Business Analysts, Application Specialists, System Engineers - depending on the size and complexity of your specific project. They will also serve as a resource to you should you choose to leverage us for future integrations.
In addition to system implementation, the team can also help you with strategic planning, can perform targeted configuration or enhancements, and even provide custom development to extend the platform based on your specific business needs.
Again, the Professional Services team is here to translate your business' needs into a world-class Customer Experience platform solution utilizing our experience and industry standard best practices. We can’t wait to start working with you.
If you have any other questions, please feel free to followup at firstname.lastname@example.org.